How to Explain Dental Insurance to Patients

Tired of complaints from patients that you billed their insurance incorrectly, even though they're looking at an EOB and not a bill from your office?

Is your front desk team going to walk out the door if they get one more call from an angry patient who doesn't understand how insurance works?

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Then this is the guide you need for your patients (and patience).

My wife and I work in marketing and insurance at a dental office that brought in 350 New Patients/month, every month.

Our front desk team was overrun with insurance complaints, even though the problem was with their insurance company (and terrible insurance plans) and not our office.

We put together this guide to help other dental offices educate their patients with this colorful, easy-to-read guide.

It even gives patients an honest look at what classifies as "Call the Office" versus "Call Your Insurance." Transparency breeds loyalty.

Build trust with your patients and help them understand the pain that is dental insurance with the easy-to-read guide, "How to Explain Dental Insurance to Patients"